Shipping

General Details

We ship worldwide with Canada Post from Toronto Canada. Orders are shipped to the address provided by the customer during checkout.

Order Confirmation

After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. Please verify your order and contact us promptly in-case of any mistakes.

Incorrect Address

Packages are shipped to the address provided by the customer during checkout. Buyer pays for additional shipping costs due to an incorrect address. We are not responsible for lost packages due to an incorrect address. Once an order has shipped we are unable to redirect your order.

Processing Times

Orders are processed within 1 to 5 business days. Typically within 48 hrs. Please note it can take longer during peak periods (ie. holidays, sales, etc).

If you need us to ship something in a hurry, please contact us here and we will do our best to accommodate your request.

Shipping Times

We do our best to meet these shipping estimates but unfortunately cannot guarantee them. Because of this, we ask that you allow up to 6 weeks for all deliveries. If you haven't received your order within the 6 week window please contact us. 

• Canada 3 - 10 Business Days*

• United States 5 - 10 Business Days*

• Europe 5 - 15 Business Days*

• Rest of the World 10 - 15 Business Days*

*Shipping times do not include processing time.
*Please allow extra time during holidays and during the winter months as delays may occur.

Tracking

Tracking can be purchased as an add-on option during the checkout process. Orders with a value over $100 come with free tracking. Please note that tracking comes standard with the Express Delivery option.

Once your order has shipped you will receive a confirmation email letting you know that’s it’s on its way. If you selected a tracked method of shipping, the email will include your tracking number.

Express Delivery Options

Express Delivery can be purchased during checkout.

• Canada 1 - 5 Business Days*

• United States 3 - 8 Business Days*

• Europe 3 - 10 Business Days*

• Rest of the World 3 - 10 Business Days*

*Shipping times do not include processing time.
*Timeframes are estimated and are not gauranteed.
*All express deliveries include tracking.

Local Pickup

We are currently not offering local pickup. However, you are more than welcome to request pickup from any of the shows that we are scheduled to attend.

Import Fees & Duties

Please note that Fabled Creative is not responsible for any customs fees or duties incurred on international shipments, these are the responsibility of the purchaser.

We cannot mark shipments as gifts or alter their values.

Customs Processing

Orders travelling outside of Canada can become delayed due to clearing customs. Typical processing times are only 1-2 business days, but on occasion, times can reach a full week.

Packaging

Whenever possible we will ship artwork flat and inside a protective sleeve with a backing board and sealed inside a rigid flat mailer.

Oversized posters are rolled in tissue paper and shipped in sturdy mailing tubes. While pins, apparel, and other small items may be shipped in a bubble or poly mailer. 

Environmental Efforts

Plastic Free Packaging

We only use paper for 99% of orders shipped to our customers. The only plastic used is in the end-caps for poster tubes. If you wish to avoid these then please refrain from ordering any posters 13x19 inches or larger.

100% Recyclable

All of our orders are packed with 100% recyclable materials.

Shop Policies

Payment

We accept all major credit cards, Paypal & Apple Pay.
Orders will not ship until payment has cleared.

Returns & Exchanges

All sales are final unless you receive a defective or incorrect item.

If there was a mistake with your order, please let us know within 14 days of receipt and we will do whatever we can to correct it! Please note that shipping costs are non-refundable.

You may return an unopened / unused purchase within 14 days from receipt of your order. Shipping costs are non-refundable, and the return shipping costs are the responsibility of the customer.

Cancellations

Orders can usually be cancelled up to an hour after being placed. Contact us here with your name and order number to cancel.

Damaged Items

In the rare case that you receive a damaged item, please send us an email here and include photos of the item and packaging at the time of initial contact as well as your name and order number. We cannot process any damage claims without this info. 

Missing Order

If you haven't received your order within the estimated shipping time, please wait an additional week and if still not received please contact us here. 

Sales Tax

We are not required to charge sales tax outside of Canada. Orders placed within Canada will be subject to any GST, PST or HST sales tax respectively, sometimes inclusively.

Colour Accuracy

Although every effort is made to show our items accurately we cannot guarantee every computer monitor will accurately depict the actual colour of the merchandise.

Additionally, due to the hand-crafted nature of screen printing, there may be slight variances from one printed piece to the next. Inks are all hand mixed in small batches. Each piece is screen printed and trimmed by hand.

Any slight irregularities are not flaws but rather the result of this artisanal process.

Size Accuracy

Print sizes may vary slightly from listing specs as our prints are all cut by hand. We do our best to make them as accurate as possible but there is a margin of error of usually no more than +/- 1/8”.

Any slight irregularities are not flaws but rather the result of this artisanal process.

Recycling

Reducing waste is important to us, so we try to use only recyclable or biodegradable materials. Please dispose of all waste properly!

Wholesale

Become a Stockist

Interested in stocking Fabled Creative products in your store? Get in touch here.

Wholesale Pricing

To see our current Linesheet of available items for wholesale please contact us  here.

Project Inquiries

Commissions

We are currently taking a very limited number of commissions from individuals. If you are interested in having us illustrate a piece for your personal collection get in touch with us here.

Contract Work & Work for Hire

We are currently taking a very limited number of projects from businesses. If you are interested in having us illustrate a piece for your business or production get in touch with us here.

Usage Requests

If you are interested in using our work in an article, tv or film production etc, please contact us here.

Artwork Questions

Out of Stock

If the product you want is out of stock please email us here and we will let you know as soon as it is restocked or if the product has been discontinued or has reached its production end.

Signatures

All original illustrations and screen printed work are signed by the respective artist who worked on it. In some cases, you will receive two signatures indicating that it was worked on by both of us.

Giclée prints will typically not receive signatures from us. If you want your pieces signed simply request it during checkout.

What is a Screenprint

Screenprints are handmade on a press, each their own individual work of art. Due to the fragile nature of hand-applied screen printing, and working with paper, these posters can only be promised in mint to near mint condition.

Small differences in colouring, soft corners, ink on the back of the print and other minor defects are part of the uniqueness of the screenprinting process.

What is a Giclée Print

It is often used by artists, galleries, and print shops to suggest high quality printing but since it is an unregulated word it has no associated warranty of quality.

To us, it means a high quality reproduction print made with a high quality paper and fade resistant ink.

Framing Options

We try to offer all of our work in standard framable sizes. If you are having trouble finding a specific size, please let us know and we will try to help direct you to some options.

Printing Options

We are currently not offering alternate printing options beyond what is available in the shop. However, if you have any suggestions we would love to hear them.

Print Alterations

We are currently not offering modified or customized prints of our existing work. We choose to make our work the way it is with a reason. We hope that you will respect our vision.

Tattoos

No need to ask for permission before getting yourself inked, but we do recommend purchasing a copy of the artwork for your tattooist to use as a guide and we ask that you send us a photo. We love to see our work on people!

Tattooists

If you are a tattooist and recreate one of our works for a client and wish to use it within your portfolio you are more than welcome to do so, but please give credit to us.

NFT’s

We do not sell nor do we have any plans to sell NFT’s. Any NFT’s produced of our work have been created without our permission.

General Questions

Interview Requests

We've participated in several interviews in the past and have included some of the more common questions and answers here.

If you have anything specific you would like to ask that wasn't covered on the interview page please message us here.

Please keep in mind that given our busy schedule, providing detailed and thoughtful responses will take time.

Jobs & Internships

We are currently not hiring, but feel free to send us an email here with a link to your work and we’d be happy to keep you in mind if any opportunities arise.

Who Built Your Website

Our site was designed on Squarespace with a little bit of our own code magic, some patience and planning.

Want to Donate?

From time to time people ask if there is a way to directly support our work on a larger scale. If you would like to donate, whether towards our next tea or something larger like our next equipment purchase, you can do it here!